Projects
Human Capital • 6 min read

Dutch Labour Market in the Hospitality Sector

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The hospitality sector is undergoing significant change. Entrepreneurs, educators, and policymakers are facing major challenges: staff shortages, changing employee expectations, and a growing need for new skills.

Within the Hospitality Pact, CELTH, together with sector partners, has carried out a research pilot to better understand these developments and translate them into concrete courses of action. The result is an integrated analysis of the labour market and job quality within the hospitality sector.

Objective

The Research and Innovation Working Group of the Hospitality Pact will examine the changing labour market in 2025 and 2026 in order to provide entrepreneurs, educational institutions, and policymakers with current and forward-looking insights. The aim is to enable timely and effective responses to developments such as labour shortages, inflow from education, and broader shifts within the sector.

To this end, three ambitions have been formulated for the research pilot, aimed at strengthening the Hospitality Pact and the sector through:

  • Promoting structural knowledge sharing on labour market challenges by combining and enriching data and insights. This enables the sector to make use of the same information collectively, foster connections, and develop targeted strategies to address labour market issues;
  • Launching the Job Quality Monitor, focused on exploring indicators that provide insight into the quality of work within the hospitality sector. This includes examining how themes such as employer practices and changing skills and roles can be mapped and applied to support future-oriented HR and labour market policies;
  • Updating and further developing the existing Hospitality Sector Labour Market Monitor, with a focus on better alignment with the sector’s information needs. In addition to updating existing data, the project explores how the monitor can be expanded for future use and how available insights can be applied more concretely for strategic purposes.

Approach

This project applies a combined approach in which data and practice reinforce each other:

  • Analysis of labour market data (employment, mobility, and education)
  • Development of a Job Quality Monitor with a focus on employee experience and employer practices
  • Identification of best practices within the sector
  • Consolidation of existing knowledge and research from both national and international sources

Partners

  • CELTH
  • ABN AMRO
  • KHN
  • HISWA-RECRON
  • SVH
  • Rabobank
  • Reiswerk

Timeline

2025 – 2026

Status

Completed