Customer journey mapping

Consumers are looking for unique experiences and their behaviour and customer journeys are ever harder to predict. By means of Customer Journey Mapping we provide an insight into this customer journey. What’s more, we analyse how a tourism organisation communicates with visitors and how communication and involvement in advance influences the customer journey experience.

Results:

• Optimal insight into the guest’s customer journey 
• Input for optimisation of the customer strategy, supply and communication 
• Loyal customers and ambassadors